Marketplace Tutorials, Tips and Tricks
Troubleshooting
PHOTOS
Photos should be either JPEGS or PNGS, no more than 2400 pixels. If you are getting an error message when you upload photos, it is most likely due to the fact that it is the wrong file format. At the moment, the website does NOT support .heic, which is what new iPhones currently shoot by default. If you have .heic photos you would like to use on the website, you will need to convert them to a suitable file format, which is usually JPEG unless you need a transparent background (i.e. logos or graphics), in which case that would be PNG. You can convert them online here.
NO “ADD NEW” BUTTON
Occasionally there is an issue where the “Add new product” button is cut off. There is also a little blue button floating around the right hand corner with a cube on it that allows you to add products as well! Just click on that and you should be good to go. If you have any questions, contact us.
MISSED STORE SETUP WIZARD
If you created a store but didn’t see the Store Setup Wizard, you can access the features it gives you via the Settings tab.
MY ACCOUNT REDIRECT
There may be a time when you are redirected to a “My Account” page, instead of the Vendor Dashboard page. This is a feature we don’t need, but can’t be disabled. Click “Go to Vendor Dashboard” and you’ll see your account information.
Tips & Tricks
Tip #1: Customize!
You can customize your store even more by going into Settings. Change your banners, change where your store name goes and change your logo all in this convenient location. Just click the settings tab on the right.
Tip #2: SEO
Add SEO so more people can find your shop! SEO, or Search Engine Optimization, optimizes your store so it can be found in Google searches. Add your SEO info in the settings tab if you didn’t during the store set up wizard.
Tip#3: Quick Access to the Dashboard
After logging in, the website automatically redirects to the homepage, which requires you to scroll all the way to the bottom to get to the Dashboard. Save the link to the Vendor Dashboard as a Bookmark on your browser to save time and make it easily accessible. After logging in, just click it and it will direct you to the Dashboard, without having to scroll all the way to the bottom.